24ph Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 24ph ("we," "us," "our," or "24ph") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," "Data Subject") who access and use the 24ph online gaming Platform at https://24ph.one and any associated mobile applications or channels.

24ph is committed to protecting your privacy and processing your personal data responsibly, lawfully, and transparently. We recognize that Filipino players — whether you are in Quezon City, Cebu, Davao, or anywhere across the archipelago — have a fundamental right to privacy, and we take that right seriously in everything we do.

By registering an account, making a deposit, or otherwise using the 24ph Platform, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree to the terms of this Policy, please do not use the 24ph Platform.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and its implementing regulations, the personal data controller responsible for your personal information collected through the 24ph Platform is:

3. Personal Data We Collect

24ph collects personal data through several channels, including account registration, identity verification, financial transactions, Platform usage, and communications with our support team. The categories of personal data we collect include:

3.1 Registration & Identity Data

• Full legal name (as it appears on your government-issued ID);
• Date of birth (used to verify that you meet the 21+ age requirement);
• Philippine mobile number and email address;
• Username and encrypted password;
• Government-issued ID number and document images (e.g., PhilSys ID, passport, driver's license, UMID) submitted for KYC verification.

3.2 Financial Data

• GCash or PayMaya account details used for deposits and withdrawals;
• BPI, BDO, or Metrobank account details where bank transfer is used;
• Transaction history including deposit amounts, withdrawal requests, game wager records, and bonus transactions;
• Source of funds information where required for anti-money laundering compliance.

3.3 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, browser type and version;
• Session timestamps, login history, and session duration;
• Game activity logs including games played, bet amounts, win/loss records, and session frequency;
• Cookie identifiers and analytics data (see Section 7).

3.4 Communications Data

• Content of live chat conversations with 24ph support agents;
• Email correspondence submitted to the 24ph support address;
• Feedback, complaints, or dispute records submitted through any 24ph channel.

4. How We Use Your Personal Data

24ph processes your personal data for the following purposes:

• Account creation and management: To register your 24ph account, authenticate your identity, and maintain your player profile;
• Age and identity verification: To confirm that you meet the mandatory 21+ age requirement under PAGCOR regulations and verify your identity as part of the KYC process;
• Transaction processing: To process deposits, withdrawals, wagers, bonuses, and other financial transactions through your 24ph wallet in Philippine Peso;
• Anti-money laundering (AML) compliance: To detect, investigate, and report suspicious financial activity in compliance with the Anti-Money Laundering Act (Republic Act No. 9160, as amended) and PAGCOR's AML guidelines;
• Platform security and fraud prevention: To detect and prevent unauthorized account access, fraudulent transactions, multi-accounting, and other prohibited conduct under the 24ph Terms & Conditions;
• Regulatory compliance and reporting: To meet 24ph's legal and regulatory obligations to PAGCOR and other applicable Philippine government authorities;
• Customer support: To respond to your queries, resolve complaints, and provide assistance through the 24ph live chat and email support channels;
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling and to administer deposit limits, session limits, loss limits, and self-exclusion requests;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have not opted out of such communications (see Section 9 for how to opt out);
• Platform improvement: To analyse usage patterns, game performance, and player experience data for the purpose of improving the 24ph Platform.

5. Legal Basis for Processing

24ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: For marketing communications and certain analytics processing. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal;
• Contract performance: Processing necessary for the performance of the 24ph Terms & Conditions, including account creation, payment processing, and game delivery;
• Legal obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and business analytics, where such interests are not overridden by your fundamental rights.

6. Data Sharing & Disclosure

24ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data may be shared in the following circumstances:

• Game providers and technology partners: Licensed game studios and platform technology providers whose services operate within the 24ph Platform, strictly for the purpose of delivering those services. These processors are contractually bound to handle your data in accordance with applicable privacy law;
• Payment processors: GCash (G-Xchange Inc.), PayMaya Philippines Inc., BPI, BDO, and Metrobank for the purpose of processing deposits and withdrawals. Your financial data is shared only to the extent necessary for each transaction;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and any other Philippine government authority with lawful authority to receive such data;
• Law enforcement: Where required by a valid court order, subpoena, or other lawful process issued by a competent Philippine authority;
• Corporate transactions: In the event of a merger, acquisition, or sale of all or substantially all of 24ph's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party data processors engaged by 24ph are required to implement appropriate technical and organizational security measures and to process personal data only on documented instructions from 24ph.

7. Cookies & Tracking Technologies

The 24ph Platform uses cookies and similar tracking technologies to support Platform functionality, user authentication, and analytics. The types of cookies used include:

• Essential cookies: Required for the Platform to function correctly — including session management, login authentication, and security token verification. These cannot be disabled without impairing Platform functionality;
• Analytics cookies: Used to collect anonymized or pseudonymized data about how players use the 24ph Platform, including page views, session duration, and navigation patterns, for the purpose of improving the Platform;
• Preference cookies: Used to remember your language, display, and notification preferences between sessions.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the 24ph Platform, but may affect certain personalization or analytics features.

8. Data Retention

24ph retains your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business purpose. The following general retention periods apply:

• Account and identity data: Retained for the duration of the account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with AML and tax record-keeping obligations;
• Support communications: Retained for three (3) years from the date of the last communication, for dispute resolution and quality assurance purposes;
• Analytics and technical data: Typically retained for up to twenty-four (24) months in aggregated or pseudonymized form.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 24ph:

• Right to be informed: The right to know what personal data 24ph holds about you and how it is being processed;
• Right of access: The right to request a copy of the personal data 24ph holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to any overriding legal or regulatory obligations that require 24ph to retain it;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 24ph has processed your personal data in violation of the Data Privacy Act.

10. Data Security

24ph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 24ph Platform;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial account details;
• Multi-factor authentication options for player account access;
• Role-based access controls restricting staff access to personal data on a need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of the 24ph Platform infrastructure;
• Incident response procedures for detecting, reporting, and responding to personal data breaches in accordance with NPC notification requirements.

While 24ph takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 24ph account credentials and for notifying us promptly of any suspected unauthorized access.

11. Children & Age Restrictions

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered or attempted to register on the 24ph Platform, please notify us immediately via live chat or the support email address listed in this Policy.

12. Changes to This Privacy Policy

24ph reserves the right to update or modify this Privacy Policy at any time. When material changes are made, 24ph will notify registered players by email to their registered address or through a prominent notice on the 24ph Platform. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision.

Your continued use of the 24ph Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, please close your account and cease using the Platform.

13. Contact & Complaints

For any questions, concerns, or requests regarding this Privacy Policy or 24ph's handling of your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 via the support widget on the 24ph Platform. Filipino-speaking agents are available at all times.
• Email: [email protected] (plain text — not a clickable link). We aim to respond within fifteen (15) business days.

If you are not satisfied with 24ph's response to a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. Information about filing a complaint with the NPC is available on the NPC's official website.